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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A pop-up window will show up. It contains comprehensive info about all the actions that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive range of how-to videos describing how to work with our web hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you are looking for, check out our extensive Frequently Asked Questions database, which includes questions asked by real users and provides real solutions. We regulary "revamp" our Frequently Asked Questions database with new Q&A's in order to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, we have a great team of technical support engineers available 24-7-365 and eager to assist you with any question. Each support ticket you send will be responded to within sixty minutes (the average trouble ticket response time being about 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 194782

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com